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Evaluation of Customer Relationship Management of a Growing Industry - Royeda Siddique
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Royeda Siddique:
Evaluation of Customer Relationship Management of a Growing Industry - nouveau livre

2011, ISBN: 9783844317879

ID: 120656850

The customer relationship management (CRM) is an organizational system that expands various departments of the business. The goal of CRM is to collect customers¿ information, gather it in a central storage area, analyze it, and make it available to all departments. This study is a typical example of CRM system of medium level company where it is very challenging to attract customers as well as to meet the compete with similar industry. In this study, CRM analysis including SWOT analysis has been conducted on a renowned industry named BOC Bangladesh Ltd. They are serving in Bangladesh since 1935 with the products of gas, welding, and health care equipments. Their ever-changing requirements are the driving force behind the development of all BOC´s products, technologies and support services. But there are some common lacking inside these type of organization like monopoly attitudes towards customers;because they think that customers are bound to come to their organizations and they will not switch to their competitors. The company has a drawback of unavailability of the product and the highly satisfaction level of customer was 8% last year. Customer Relation Management, SWOT Analysis, Customers Response, Computer Generated Database, Customers Satisfaction Survey Bücher > Fremdsprachige Bücher > Französische Bücher Taschenbuch 17.03.2011 Buch (fremdspr.), LAP Lambert Academic Publishing, .201

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Evaluation of Customer Relationship Management of a Growing Industry - Royeda Siddique
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Royeda Siddique:
Evaluation of Customer Relationship Management of a Growing Industry - nouveau livre

ISBN: 9783844317879

ID: 836786714

The customer relationship management (CRM) is an organizational system that expands various departments of the business. The goal of CRM is to collect customers¿ information, gather it in a central storage area, analyze it, and make it available to all departments. This study is a typical example of CRM system of medium level company where it is very challenging to attract customers as well as to meet the compete with similar industry. In this study, CRM analysis including SWOT analysis has been conducted on a renowned industry named BOC Bangladesh Ltd. They are serving in Bangladesh since 1935 with the products of gas, welding, and health care equipments. Their ever-changing requirements are the driving force behind the development of all BOC´s products, technologies and support services. But there are some common lacking inside these type of organization like monopoly attitudes towards customers;because they think that customers are bound to come to their organizations and they will not switch to their competitors. The company has a drawback of unavailability of the product and the highly satisfaction level of customer was 8% last year. Customer Relation Management, SWOT Analysis, Customers Response, Computer Generated Database, Customers Satisfaction Survey Buch (fremdspr.) Bücher>Fremdsprachige Bücher>Französische Bücher, LAP Lambert Academic Publishing

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Evaluation of Customer Relationship Management of a Growing Industry - Royeda Siddique
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Royeda Siddique:
Evaluation of Customer Relationship Management of a Growing Industry - nouveau livre

ISBN: 9783844317879

ID: 1a5f075d20ac41cf3c015052114ee920

The customer relationship management (CRM) is an organizational system that expands various departments of the business. The goal of CRM is to collect customers information, gather it in a central storage area, analyze it, and make it available to all departments. This study is a typical example of CRM system of medium level company where it is very challenging to attract customers as well as to meet the compete with similar industry. In this study, CRM analysis including SWOT analysis has been conducted on a renowned industry named BOC Bangladesh Ltd. They are serving in Bangladesh since 1935 with the products of gas, welding, and health care equipments. Their ever-changing requirements are the driving force behind the development of all BOC's products, technologies and support services. But there are some common lacking inside these type of organization like monopoly attitudes towards customers because they think that customers are bound to come to their organizations and they will not switch to their competitors. The company has a drawback of unavailability of the product and the highly satisfaction level of customer was 8% last year. Bücher / Sozialwissenschaften, Recht & Wirtschaft / Wirtschaft / Werbung & Marketing

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Evaluation of Customer Relationship Management of a Growing Industry: Customer Relation Management, SWOT Analysis, Customers Response, Computer Generated Database, Customers Satisfaction Survey - Royeda Siddique
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Royeda Siddique:
Evaluation of Customer Relationship Management of a Growing Industry: Customer Relation Management, SWOT Analysis, Customers Response, Computer Generated Database, Customers Satisfaction Survey - nouveau livre

ISBN: 3844317872

[SR: 2242822], Broché, [EAN: 9783844317879], LAP Lambert Academic Publishing, LAP Lambert Academic Publishing, Book, [PU: LAP Lambert Academic Publishing], LAP Lambert Academic Publishing, 301976, Management, 301135, Entreprise et Bourse, 301130, Thèmes, 301061, Livres, 301977, Marketing et Publicité, 301135, Entreprise et Bourse, 301130, Thèmes, 301061, Livres

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Evaluation of Customer Relationship Management of a Growing Industry als Buch von Royeda Siddique - LAP Lambert Acad. Publ.
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Evaluation of Customer Relationship Management of a Growing Industry als Buch von Royeda Siddique - nouveau livre

ISBN: 9783844317879

ID: 819683228

Evaluation of Customer Relationship Management of a Growing Industry ab 49 EURO Customer Relation Management, SWOT Analysis, Customers Response, Computer Generated Database, Customers Satisfaction Survey Evaluation of Customer Relationship Management of a Growing Industry ab 49 EURO Customer Relation Management, SWOT Analysis, Customers Response, Computer Generated Database, Customers Satisfaction Survey Bücher > Wissenschaft > Wirtschaftswissenschaft

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Détails sur le livre
Evaluation of Customer Relationship Management of a Growing Industry

The customer relationship management (CRM) is an organizational system that expands various departments of the business. The goal of CRM is to collect customers¿ information, gather it in a central storage area, analyze it, and make it available to all departments. This study is a typical example of CRM system of medium level company where it is very challenging to attract customers as well as to meet the compete with similar industry. In this study, CRM analysis including SWOT analysis has been conducted on a renowned industry named BOC Bangladesh Ltd. They are serving in Bangladesh since 1935 with the products of gas, welding, and health care equipments. Their ever-changing requirements are the driving force behind the development of all BOC's products, technologies and support services. But there are some common lacking inside these type of organization like monopoly attitudes towards customers;because they think that customers are bound to come to their organizations and they will not switch to their competitors. The company has a drawback of unavailability of the product and the highly satisfaction level of customer was 8% last year.

Informations détaillées sur le livre - Evaluation of Customer Relationship Management of a Growing Industry


EAN (ISBN-13): 9783844317879
ISBN (ISBN-10): 3844317872
Version reliée
Livre de poche
Date de parution: 2011
Editeur: LAP LAMBERT Academic Publishing

Livre dans la base de données depuis 29.05.2008 12:28:31
Livre trouvé récemment le 06.10.2017 11:06:04
ISBN/EAN: 9783844317879

ISBN - Autres types d'écriture:
3-8443-1787-2, 978-3-8443-1787-9


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