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Effective It Service Management: To ITIL and Beyond! - Addy, Rob
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Addy, Rob:
Effective It Service Management: To ITIL and Beyond! - livre d'occasion

1980, ISBN: 9783540731979

ID: 7974241

IT service management (ITSM) is the group of processes and functions that oil the wheels of the IT machine. Without ITSM, every IT project and system would deteriorate over time until failure. ITIL is the recognized best-practice standard for ITSM, and has been around since the late 1980s, with ITIL version 3 published just recently. However, many of todaya (TM)s IT problems have been around for just as long - so in order to manage IT effectively, organizations must go beyond the ITIL framework. Rob Addy provides IT service managers and professionals with practical guidance on delivering and managing IT services in an effective and efficient manner by extending the ITIL approach to deliver proactive and pragmatic IT service management. His book is a candid look at the relative merits of currently accepted wisdom regarding the provision of IT services, using the principles of the IT Infrastructure Library (ITIL) guidance series. It describes IT service management processes related to service delivery and service support (as well as other non-ITIL areas), their objectives, shortcomings, and how these issues can be addressed in real-life situations. In addition, it delivers a workable definition of what exactly an a IT servicea (TM) is and how it can be defined and used in practice. Overall, he gives an unbiased view of the discipline, its objectives, major processes, and their benefits and shortcomings. Managing and mitigating IT risk is critical to the survival of every business. Success is an optional extra Proactive IT service management can be thought of as risk management for IT: Can you afford to ignore it? Effective It Service Management: To ITIL and Beyond! Addy, Rob, Springer

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Effective IT Service Management : To ITIL and Beyond! - Rob Addy
Livre non disponible
(*)
Rob Addy:
Effective IT Service Management : To ITIL and Beyond! - livre d'occasion

ISBN: 3540731970

ID: 8236503

This book offers practical guidance on delivering and managing IT services in an effective and efficient manner by extending the IT Infrastructure Library approach. It provides a candid look at the relative merits of the currently accepted wisdom regarding the provision of IT services. The book identifies strengths as well as shortcomings in the accepted status quo, presenting an unbiased view of current methodologies and products. computers and technology,information management,management and leadership,management information systems,management science,production and operations,programming,software design testing and engineering,software development Computers & Technology, Springer

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Effective IT Service Management: To ITIL and Beyond! - Addy, Rob
Livre non disponible
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Addy, Rob:
Effective IT Service Management: To ITIL and Beyond! - livre d'occasion

2007, ISBN: 3540731970

ID: 22518955828

[EAN: 9783540731979], Gebraucht, sehr guter Zustand, [SC: 1.95], [PU: Springer Verlag;], 342 Seiten Der Erhaltungszustand des hier angebotenen Werks ist trotz seiner Bibliotheksnutzung sehr sauber. Es befindet sich lediglich ein Bibliotheksstempel im Buch; ordnungsgemäß entwidmet. Sprache: Englisch Gewicht in Gramm: 770

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Petra Gros, Koblenz, Germany [1048006] [Rating: 5 (von 5)]
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Effective IT Service Management: To ITIL and Beyond! - Addy, Rob
Livre non disponible
(*)
Addy, Rob:
Effective IT Service Management: To ITIL and Beyond! - livre d'occasion

2007, ISBN: 3540731970

ID: 22518955828

[EAN: 9783540731979], Gebraucht, sehr guter Zustand, [PU: Springer Verlag;], 342 Seiten Der Erhaltungszustand des hier angebotenen Werks ist trotz seiner Bibliotheksnutzung sehr sauber. Es befindet sich lediglich ein Bibliotheksstempel im Buch; ordnungsgemäß entwidmet. Sprache: Englisch Gewicht in Gramm: 770

livre d'occasion Abebooks.de
Petra Gros, Koblenz, Germany [1048006] [Rating: 5 (von 5)]
NOT NEW BOOK. Frais d'envoi EUR 1.95
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Effective IT Service Management: To ITIL and Beyond! - Addy, Rob
Livre non disponible
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Addy, Rob:
Effective IT Service Management: To ITIL and Beyond! - edition reliée, livre de poche

2007, ISBN: 3540731970

ID: 1455331

gebundene Ausgabe 342 Seiten Gebundene Ausgabe Der Erhaltungszustand des hier angebotenen Werks ist trotz seiner Bibliotheksnutzung sehr sauber. Es befindet sich lediglich ein Bibliotheksstempel im Buch; ordnungsgemäß entwidmet. gebraucht; gut, [PU:Springer Verlag;]

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Détails sur le livre
Effective IT Service Management

This book offers practical guidance on delivering and managing IT services in an effective and efficient manner by extending the IT Infrastructure Library approach. It provides a candid look at the relative merits of the currently accepted wisdom regarding the provision of IT services. The book identifies strengths as well as shortcomings in the accepted status quo, presenting an unbiased view of current methodologies and products.

Informations détaillées sur le livre - Effective IT Service Management


EAN (ISBN-13): 9783540731979
ISBN (ISBN-10): 3540731970
Version reliée
Date de parution: 2007
Editeur: Springer-Verlag GmbH
342 Pages
Poids: 0,736 kg
Langue: eng/Englisch

Livre dans la base de données depuis 25.10.2007 07:39:46
Livre trouvé récemment le 21.11.2017 15:42:31
ISBN/EAN: 9783540731979

ISBN - Autres types d'écriture:
3-540-73197-0, 978-3-540-73197-9


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