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Smiling Down the Line: Info-Service Work in the Global Economy - Bob Russell
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Bob Russell:
Smiling Down the Line: Info-Service Work in the Global Economy - nouveau livre

ISBN: 9781442609815

ID: 978144260981

Just as textile mills and automotive assembly plants have symbolized previous economic eras, the call centre stands as a potent reminder of the importance of information in contemporary economies. Bob Russell''s Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed. Russell also considers globalization and contemporary managerial practices as centres are outsourced to poorer countries such as India and as new forms of management are introduced, refined, and discarded.Invoking extensive labour force surveys and interviews from Australia and India, Russell examines employee representation, work intensity, stress, emotional labour, and job skills in the call centre work environment. The cross-national approach of Smiling Down the Line highlights the effects of globalization and scrutinizes the similarities and differences that exist in info-service work between different industries and in different countries. Bob Russell, Books, Smiling Down the Line: Info-Service Work in the Global Economy Books, University of Toronto Press, Scholarly Publishing Division

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Smiling Down the Line: Info-Service Work in the Global Economy - Russell, Bob
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Russell, Bob:
Smiling Down the Line: Info-Service Work in the Global Economy - livre d'occasion

ISBN: 9781442609815

ID: 6750261

Just as textile mills and automotive assembly plants have symbolized previous economic eras, the call centre stands as a potent reminder of the importance of information in contemporary economies. Bob Russell's Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed. Russell also considers globalization and contemporary managerial practices as centres are outsourced to poorer countries such as India and as new forms of management are introduced, refined, and discarded. Invoking extensive labour force surveys and interviews from Australia and India, Russell examines employee representation, work intensity, stress, emotional labour, and job skills in the call centre work environment. The cross-national approach of Smiling Down the Line highlights the effects of globalization and scrutinizes the similarities and differences that exist in info-service work between different industries and in different countries. Smiling Down the Line: Info-Service Work in the Global Economy Russell, Bob, University of Toronto Press

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Smiling Down the Line: Info-Service Work in the Global Economy (Studies in Comparative Political Economy and Public Policy) - Russell, Bob
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Russell, Bob:
Smiling Down the Line: Info-Service Work in the Global Economy (Studies in Comparative Political Economy and Public Policy) - livre d'occasion

2009, ISBN: 1442609818

ID: 15091015063

[EAN: 9781442609815], Gebraucht, guter Zustand, [PU: University of Toronto Press, Scholarly Publishing Division], Business & Economics|Industries|Media & Communications Industries, Former Library book. Shows some signs of wear, and may have some markings on the inside.

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Smiling Down the Line: Info-Service Work in the Global Economy (Studies in Comparative Political Economy and Public Policy) - Bob Russell
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Bob Russell:
Smiling Down the Line: Info-Service Work in the Global Economy (Studies in Comparative Political Economy and Public Policy) - Livres de poche

2009, ISBN: 9781442609815

ID: 455903118

University of Toronto Press, Scholarly Publishing Division, 2009-09-12. Paperback. Very Good. Buy with confidence. Excellent Customer Service & Return policy. Ships Fast. Expedite Shipping Available., University of Toronto Press, Scholarly Publishing Division, 2009-09-12

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Smiling Down the Line: Info-Service Work in the Global Economy (Studies in Comparative Political Economy and Public Policy) - Russell, Bob
Livre non disponible
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Russell, Bob:
Smiling Down the Line: Info-Service Work in the Global Economy (Studies in Comparative Political Economy and Public Policy) - livre d'occasion

2009, ISBN: 1442609818

ID: 14591522049

[EAN: 9781442609815], Gebraucht, wie neu, [PU: University of Toronto Press, Scholarly Publishing Division], Business & Economics|Industries|Media & Communications Industries, Book in almost Brand New condition.

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Détails sur le livre
Smiling Down the Line: Info-Service Work in the Global Economy
Auteur:

Russell, Bob

Titre:

Smiling Down the Line: Info-Service Work in the Global Economy

ISBN:

Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.

Informations détaillées sur le livre - Smiling Down the Line: Info-Service Work in the Global Economy


EAN (ISBN-13): 9781442609815
ISBN (ISBN-10): 1442609818
Livre de poche
Date de parution: 2009
Editeur: UNIV OF TORONTO PR
352 Pages
Poids: 0,522 kg
Langue: eng/Englisch

Livre dans la base de données depuis 19.03.2010 23:27:44
Livre trouvé récemment le 26.06.2016 12:20:23
ISBN/EAN: 9781442609815

ISBN - Autres types d'écriture:
1-4426-0981-8, 978-1-4426-0981-5


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