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Call Centers For Dummies - Real Bergevin
Livre non disponible
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Real Bergevin:
Call Centers For Dummies - nouveau livre

ISBN: 9780470678398

ID: 9780470678398

Tips on making your call center a genuine profit centerIn North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that&apos s transforming today&apos s call center and the location-neutral call center. It also helps readers determine whether it&apos s cost-efficient to outsource operations and looks at the changing role and requirements of agents.The ultimate call center guide, now revised and updatedThe authors have helped over 60 companies improve the efficiency and effectiveness of their call center operationsOffers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businessesWith the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center&apos s bottom line. Call Centers For Dummies: Tips on making your call center a genuine profit centerIn North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that&apos s transforming today&apos s call center and the location-neutral call center. It also helps readers determine whether it&apos s cost-efficient to outsource operations and looks at the changing role and requirements of agents.The ultimate call center guide, now revised and updatedThe authors have helped over 60 companies improve the efficiency and effectiveness of their call center operationsOffers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businessesWith the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center&apos s bottom line. Business & Management Business & Management Special Topics Call Center Spezialthemen Wirtschaft u. Management Wirtschaft u. Management, John Wiley & Sons

Nouveaux livres Rheinberg-Buch.de
Ebook, Englisch, Neuware Frais d'envoiAb 20¤ Versandkostenfrei in Deutschland, Sofort lieferbar, DE. (EUR 0.00)
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Call Centers For Dummies - Bergevin, Real; Kinder, Afshan; Siegel, Winston; Simpson, Bruce
Livre non disponible
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Bergevin, Real; Kinder, Afshan; Siegel, Winston; Simpson, Bruce:
Call Centers For Dummies - nouveau livre

2010, ISBN: 0470678399

ID: 9780470678398

In englischer Sprache. Verlag: John Wiley & Sons, Introduction. Part I: From the Ground Up: An Overview of the CallCenter. Chapter 1: A First Look at Call Centers. Chapter 2: Business Basics: Models and Drivers and Goals, OhMy! Chapter 3: Developing the Cast of Characters. Chapter 4: Building a Call Center of Your Own. Chapter 5: Choosing the Outsourcing Option. Part II: The Master Plan: Finance, Analysis, and ResourceManagement. Chapter 6: Analyze This! Chapter 7: Right People, Right Place, Right Time: ResourceManagement. Chapter 8: Call Center Scheduling: Not As Simple As 1, 2, 3. Part III: Making Life Better with Technology. Chapter 9: An Introduction to Call Center Technology. Chapter 10: Technological Enhancements: Getting the Newest andCoolest Stuff. Chapter 11: Using Home Agents. Part IV: Creating High-Performance Teams. Chapter 12: Hiring and Training. Chapter 13: Creating a Coaching Culture. Chapter 14: Creating a Motivated Workforce. Part V: Ensuring Continuous Improvement. Chapter 15: The Power of Process Improvement. Chapter 16: Mastering Change in Your Organization. Chapter 17: Quality-Control Programs and Certifi cations. Part VI: The Part of Tens. Chapter 18: Ten Ways to Improve Agents' JobSatisfaction. Chapter 19: Ten Questions Every Call Center Manager ShouldAnswer. Chapter 20: Almost Ten Ways to Decrease Call Center Costs and Increase Effi ciency. Appendix A: Key Call Center Definitions and Concepts. Appendix B: Call Center Support Services. Index. PC-PDF, 408 Seiten, 408 Seiten, 2., Auflage, [GR: 9783 - Nonbooks, PBS / Wirtschaft/Betriebswirtschaft], [SW: - Betriebswirtschaft und Management], [Ausgabe: 2][PU:John Wiley & Sons], [PU: Wiley]

Nouveaux livres Libreka.de
Libreka
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Call Centers For Dummies - Real Bergevin; Afshan Kinder; Winston Siegel; Bruce Simpson
Livre non disponible
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Real Bergevin; Afshan Kinder; Winston Siegel; Bruce Simpson:
Call Centers For Dummies - nouveau livre

2010, ISBN: 9780470678398

ID: 25976460

[ED: 2], 2., Auflage, eBook Download (PDF), eBooks, [PU: John Wiley & Sons]

Nouveaux livres Lehmanns.de
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Call Centers For Dummies - Real Bergevin; Afshan Kinder; Winston Siegel; Bruce Simpson
Livre non disponible
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Real Bergevin; Afshan Kinder; Winston Siegel; Bruce Simpson:
Call Centers For Dummies - nouveau livre

2010, ISBN: 9780470678398

ID: 25976460

[ED: 2], 2. Auflage, eBook Download (PDF), eBooks, [PU: John Wiley & Sons]

Nouveaux livres Lehmanns.de
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Call Centers For Dummies - Real Bergevin;  Afshan Kinder;  Winston Siegel;  Bruce Simpson
Livre non disponible
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Real Bergevin; Afshan Kinder; Winston Siegel; Bruce Simpson:
Call Centers For Dummies - nouveau livre

2010, ISBN: 9780470678398

ID: 25976460

[ED: 2], Auflage, eBook Download (PDF), eBooks, [PU: For Dummies]

Nouveaux livres Lehmanns.de
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