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A plain-English guide to managing IT from the customer's perspectivePractical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its c… Plus…
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2009, ISBN: 9780470440582
Buch, Softcover, A plain?English guide to managing IT from the customer?s perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands o… Plus…
Marcia, Hurwitz, Judith S., Bloor, Robin, Halper, Fern Kaufman:
Service Management for Dummies by Marcia, Hurwitz, Judith S., Bloor, Robin, Halper, Fern Kaufman - livre d'occasionISBN: 9780470440582
A plain-English guide to managing IT from the customer's perspectivePractical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its c… Plus…
2009
ISBN: 9780470440582
Paperback, Minor shelf wear Good condition is defined as: a copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may s… Plus…
2009, ISBN: 9780470440582
Trade paperback, New., Trade paperback (US). Glued binding. 314 p. Contains: Unspecified, Illustrations, black & white, Figures. For Dummies., [PU: For Dummies]
2009, ISBN: 0470440589
[EAN: 9780470440582], Gebraucht, sehr guter Zustand, [PU: For Dummies], Very Good Copy. Customer Service Guaranteed, Books
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Informations détaillées sur le livre - Service Management For Dummies
EAN (ISBN-13): 9780470440582
ISBN (ISBN-10): 0470440589
Livre de poche
Date de parution: 2009
Editeur: John Wiley & Sons Ltd
314 Pages
Poids: 0,512 kg
Langue: eng/Englisch
Livre dans la base de données depuis 2009-09-08T21:43:08+02:00 (Paris)
Page de détail modifiée en dernier sur 2023-09-22T12:14:21+02:00 (Paris)
ISBN/EAN: 9780470440582
ISBN - Autres types d'écriture:
0-470-44058-9, 978-0-470-44058-2
Autres types d'écriture et termes associés:
Auteur du livre: fern, judith, hurwitz, kaufman, robin, halper
Titre du livre: management dummies, self service, computer
Données de l'éditeur
Auteur: Judith Hurwitz; Robin Bloor; Marcia Kaufman; Fern Halper
Titre: Service Management For Dummies
Editeur: For Dummies; John Wiley & Sons
336 Pages
Date de parution: 2009-05-29
Poids: 0,498 kg
Langue: Anglais
29,90 € (DE)
Not available (reason unspecified)
187mm x 233mm x 17mm
BC; Hardcover, Softcover / Informatik, EDV/Anwendungs-Software; Informatik und Informationstechnologie; Computer-Ratgeber; End-User Computing; IT Service Management; Other Software (Non-Microsoft); Sonstige Software (außer Microsoft); Sonstige Software (außer Microsoft)
Introduction. Part I: Introducing Service Management. Chapter 1: Understanding Service Management. Chapter 2: Getting Inside Service Management. Chapter 3: The Customer Is King. Part II: Getting the Foundation in Place. Chapter 4: Service Management Standards and Best Practices. Chapter 5: Implementing ITIL. Chapter 6: Implementing a Service Management Strategy. Chapter 7: Launching into Service Management. Part III: Service Management Technical Foundation. Chapter 8: The Service Management Universe. Chapter 9: The Technical Foundation of Service Management. Chapter 10: Governing the Service Universe. Part IV: Nitty-Gritty Service Management. Chapter 11: Managing the Data Center. Chapter 12: Service Support and the Service Desk. Chapter 13: Desktop and Device Management. Chapter 14: Data Management in a Service Management World. Chapter 15: Virtualizing the Computing Environment. Chapter 16: IT Security and Service Management. Chapter 17: Business Service Management. Chapter 18: Planning the Evolution of the Data Center. Part V: Real Life with Service Management. Chapter 19: Manufacturing. Chapter 20: Health Care. Chapter 21: Retail. Chapter 22: Hospitality. Chapter 23: Education. Chapter 24: Service Provider. Part VI: The Part of Tens. Chapter 25: Ten Service Management Dos and Don'ts. Chapter 26: Ten Swell Service Management Resources. Glossary. Index.Autres livres qui pourraient ressembler au livre recherché:
Dernier livre similaire:
9780470529089 Service Management For Dummies (Fern Halper, Judith S. Hurwitz, Marcia Kaufman, Robin Bloor)
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