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Service Management for Dummies - Marcia Kaufman#Robin Bloor#Judith Hurwitz
Livre non disponible
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Marcia Kaufman#Robin Bloor#Judith Hurwitz:

Service Management for Dummies - nouveau livre

2009, ISBN: 9780470440582

ID: 131412201

Manage your business from a services perspective What if technology was designed to serve the business - every time? That´s service management! Done properly, it can make everybody happy - the customer, the service provider, and the business owner. Understand the value of managing your physical environments and IT systems with an integrated approach. Learn how real companies improve business performance by streamlining business processes and applying service management standards and best practices. * Define service - identify what the customer wants, how the business can provide it, and which technological tools will make it happen * Who´s king? - whether you´re the IT manager or the business owner, see how to think like the customer * Standards are key - understand the standards and best practices that can improve quality and reduce costs * Strategically speaking - develop and implement a service management strategy * What´s it worth? - assess the costs and return associated with service management * Get down to business - discover how to manage data centers, support services, desktops and devices, IT security, and other business services * See it at work - explore case studies of service management in the manufacturing, retail, health care, hospitality, and other business sectors Open the book and find: * How the digital world has altered service * Service management assets and tools * Resources for best practices and standards information * Advice for defining, creating, and maintaining a service management plan * The six layers of service management * How to optimize a data center * Ideas for managing your business assets as services * The role of virtualization and cloud computing Service Management for Dummies Bücher > Fremdsprachige Bücher > Englische Bücher Taschenbuch 29.05.2009 Buch (fremdspr.), For Dummies, .200

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Service Management for Dummies - Hurwitz, Judith / Bloor, Robin / Kaufman, Marcia
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Hurwitz, Judith / Bloor, Robin / Kaufman, Marcia:

Service Management for Dummies - livre d'occasion

ISBN: 9780470440582

ID: 1522085

Manage your business from a services perspective What if technology was designed to serve the business -- every time? That's service management Done properly, it can make everybody happy -- the customer, the service provider, and the business owner. Understand the value of managing your physical environments and IT systems with an integrated approach. Learn how real companies improve business performance by streamlining business processes and applying service management standards and best practices. Define service -- identify what the customer wants, how the business can provide it, and which technological tools will make it happen Who's king? -- whether you're the IT manager or the business owner, see how to think like the customer Standards are key -- understand the standards and best practices that can improve quality and reduce costs Strategically speaking -- develop and implement a service management strategy What's it worth? -- assess the costs and return associated with service management Get down to business -- discover how to manage data centers, support services, desktops and devices, IT security, and other business services See it at work -- explore case studies of service management in the manufacturing, retail, health care, hospitality, and other business sectors Open the book and find: How the digital world has altered service Service management assets and tools Resources for best practices and standards information Advice for defining, creating, and maintaining a service management plan The six layers of service management How to optimize a data center Ideas for managing your business assets as services The role of virtualization and cloud computing Service Management for Dummies Hurwitz, Judith / Bloor, Robin / Kaufman, Marcia, For Dummies

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Service Management for Dummies - Marcia Kaufman#Robin Bloor#Judith Hurwitz
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Marcia Kaufman#Robin Bloor#Judith Hurwitz:
Service Management for Dummies - nouveau livre

ISBN: 9780470440582

ID: 59416200c8def25f4680cba732a34869

Service Management for Dummies Manage your business from a services perspective What if technology was designed to serve the business - every time? That's service management! Done properly, it can make everybody happy - the customer, the service provider, and the business owner. Understand the value of managing your physical environments and IT systems with an integrated approach. Learn how real companies improve business performance by streamlining business processes and applying service management standards and best practices. * Define service - identify what the customer wants, how the business can provide it, and which technological tools will make it happen * Who's king? - whether you're the IT manager or the business owner, see how to think like the customer * Standards are key - understand the standards and best practices that can improve quality and reduce costs * Strategically speaking - develop and implement a service management strategy * What's it worth? - assess the costs and return associated with service management * Get down to business - discover how to manage data centers, support services, desktops and devices, IT security, and other business services * See it at work - explore case studies of service management in the manufacturing, retail, health care, hospitality, and other business sectors Open the book and find: * How the digital world has altered service * Service management assets and tools * Resources for best practices and standards information * Advice for defining, creating, and maintaining a service management plan * The six layers of service management * How to optimize a data center * Ideas for managing your business assets as services * The role of virtualization and cloud computing Bücher / Fremdsprachige Bücher / Englische Bücher 978-0-470-44058-2, For Dummies

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Service Management for Dummies - Marcia Kaufman#Robin Bloor#Judith Hurwitz
Livre non disponible
(*)
Marcia Kaufman#Robin Bloor#Judith Hurwitz:
Service Management for Dummies - nouveau livre

ISBN: 9780470440582

ID: 219225842

Manage your business from a services perspective What if technology was designed to serve the business - every time? That´s service management! Done properly, it can make everybody happy - the customer, the service provider, and the business owner. Understand the value of managing your physical environments and IT systems with an integrated approach. Learn how real companies improve business performance by streamlining business processes and applying service management standards and best practices. * Define service - identify what the customer wants, how the business can provide it, and which technological tools will make it happen * Who´s king? - whether you´re the IT manager or the business owner, see how to think like the customer * Standards are key - understand the standards and best practices that can improve quality and reduce costs * Strategically speaking - develop and implement a service management strategy * What´s it worth? - assess the costs and return associated with service management * Get down to business - discover how to manage data centers, support services, desktops and devices, IT security, and other business services * See it at work - explore case studies of service management in the manufacturing, retail, health care, hospitality, and other business sectors Open the book and find: * How the digital world has altered service * Service management assets and tools * Resources for best practices and standards information * Advice for defining, creating, and maintaining a service management plan * The six layers of service management * How to optimize a data center * Ideas for managing your business assets as services * The role of virtualization and cloud computing Service Management for Dummies Buch (fremdspr.) Bücher>Fremdsprachige Bücher>Englische Bücher, For Dummies

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Service Management For Dummies - Hurwitz, Judith; Bloor, Robin; Kaufman, Marcia; Halper, Fern
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Hurwitz, Judith; Bloor, Robin; Kaufman, Marcia; Halper, Fern:
Service Management For Dummies - nouveau livre

ISBN: 9780470440582

ID: 448813

Judith Hurwitz (president and CEO), Robin Bloor (partner and senior consultant), Marcia Kaufman (partner and COO), and Fern Halper (partner and senior data management strategist) are executives at Hurwitz & Associates, strategy consultants specializing in information and service management, cloud computing, and service oriented architecture. The team works with industry leaders on strategy and planning. Business Business eBook, Wiley

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Détails sur le livre
Service Management for Dummies
Auteur:

Hurwitz, Judith; Bloor, Robin; Kaufman, Marcia

Titre:

Service Management for Dummies

ISBN:

9780470440582

Manage your business from a services perspective What if technology was designed to serve the business - every time? That's service management! Done properly, it can make everybody happy - the customer, the service provider, and the business owner. Understand the value of managing your physical environments and IT systems with an integrated approach. Learn how real companies improve business performance by streamlining business processes and applying service management standards and best practices. * Define service - identify what the customer wants, how the business can provide it, and which technological tools will make it happen * Who's king? - whether you're the IT manager or the business owner, see how to think like the customer * Standards are key - understand the standards and best practices that can improve quality and reduce costs * Strategically speaking - develop and implement a service management strategy * What's it worth? - assess the costs and return associated with service management * Get down to business - discover how to manage data centers, support services, desktops and devices, IT security, and other business services * See it at work - explore case studies of service management in the manufacturing, retail, health care, hospitality, and other business sectors Open the book and find: * How the digital world has altered service * Service management assets and tools * Resources for best practices and standards information * Advice for defining, creating, and maintaining a service management plan * The six layers of service management * How to optimize a data center * Ideas for managing your business assets as services * The role of virtualization and cloud computing

Informations détaillées sur le livre - Service Management for Dummies


EAN (ISBN-13): 9780470440582
ISBN (ISBN-10): 0470440589
Livre de poche
Date de parution: 2009
Editeur: HUNGRY MINDS
314 Pages
Poids: 0,512 kg
Langue: eng/Englisch

Livre dans la base de données depuis 08.09.2009 21:43:08
Livre trouvé récemment le 02.03.2017 21:46:07
ISBN/EAN: 9780470440582

ISBN - Autres types d'écriture:
0-470-44058-9, 978-0-470-44058-2

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