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Service Channel Transformation in Retail Banking - Munusamy, Jayaraman Faridah, Siti Sanmugam, A
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Munusamy, Jayaraman Faridah, Siti Sanmugam, A:
Service Channel Transformation in Retail Banking - Livres de poche

2011, ISBN: 9783844399608

[ED: Softcover], [PU: Dictus Publishing], The study is focused on the transformation of service channels in retail banking among consumers in Klang Valley. It investigated whether the consumer behavioural factors such as easier to operate,convenient to use, no hassle, reliability, safer to use and good connections varies between adopters and non-adopters of retail internet banking. The results indicated that there are significant differences between internet banking adopters and non-adopters in terms of easier to operate, convenient to use, no hassle, reliability, safer to use and good connections. Therefore, the results support the findings of the previous research works conducted in other cultures. The results suggest several implications for retail bankers in Malaysia to minimize the risk perception of the internet banking among the non-adopters of the internet banking through greater awareness and education process.The commercial banks in Malaysia can expect substantial cost savings from maintaining their large physical distribution systems by promoting retail internet banking services on a bigger scale.2011. 92 S.Versandfertig in 3-5 Tagen, [SC: 0.00]

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Service Channel Transformation in Retail Banking - Jayaraman Munusamy
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Jayaraman Munusamy:
Service Channel Transformation in Retail Banking - nouveau livre

ISBN: 9783844399608

ID: 36affe81d98b18af912667ea2f453164

The study is focused on the transformation of service channels in retail banking among consumers in Klang Valley. It investigated whether the consumer behavioural factors such as easier to operate,convenient to use, no hassle, reliability, safer to use and good connections varies between adopters and non-adopters of retail internet banking. The results indicated that there are significant differences between internet banking adopters and non-adopters in terms of easier to operate, convenient to use, no hassle, reliability, safer to use and good connections. Therefore, the results support the findings of the previous research works conducted in other cultures. The results suggest several implications for retail bankers in Malaysia to minimize the risk perception of the internet banking among the non-adopters of the internet banking through greater awareness and education process.The commercial banks in Malaysia can expect substantial cost savings from maintaining their large physical distribution systems by promoting retail internet banking services on a bigger scale. Bücher / Sozialwissenschaften, Recht & Wirtschaft / Wirtschaft / Werbung & Marketing

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Service Channel Transformation in Retail Banking: A Malaysian Perspective - Jayaraman Munusamy, Siti Faridah, A Sanmugam
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Jayaraman Munusamy, Siti Faridah, A Sanmugam:
Service Channel Transformation in Retail Banking: A Malaysian Perspective - Livres de poche

2011, ISBN: 9783844399608

ID: 615390900

LAP LAMBERT Academic Publishing, 2011-05-18. Paperback. New. Buy with confidence. Excellent Customer Service & Return policy. Ships Fast. Expedite Shipping Available., LAP LAMBERT Academic Publishing, 2011-05-18

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Service Channel Transformation in Retail Banking - Munusamy, Jayaraman; Faridah, Siti; Sanmugam, A
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Munusamy, Jayaraman; Faridah, Siti; Sanmugam, A:
Service Channel Transformation in Retail Banking - Livres de poche

2011, ISBN: 3844399607

ID: 13788743988

[EAN: 9783844399608], Neubuch, [PU: LAP Lambert Academic Publishing], This item is printed on demand for shipment within 3 working days.

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Service Channel Transformation in Retail Banking - Munusamy, Jayaraman / Faridah, Siti / Sanmugam, A
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Munusamy, Jayaraman / Faridah, Siti / Sanmugam, A:
Service Channel Transformation in Retail Banking - Livres de poche

2011, ISBN: 3844399607

Edition reliée, ID: 10590170

A Malaysian Perspective - Buch, gebundene Ausgabe, 92 S., Beilagen: Paperback, Erschienen: 2011 LAP Lambert Acad. Publ.

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Détails sur le livre
Service Channel Transformation in Retail Banking

The study is focused on the transformation of service channels in retail banking among consumers in Klang Valley. It investigated whether the consumer behavioural factors such as easier to operate,convenient to use, no hassle, reliability, safer to use and good connections varies between adopters and non-adopters of retail internet banking. The results indicated that there are significant differences between internet banking adopters and non-adopters in terms of easier to operate, convenient to use, no hassle, reliability, safer to use and good connections. Therefore, the results support the findings of the previous research works conducted in other cultures. The results suggest several implications for retail bankers in Malaysia to minimize the risk perception of the internet banking among the non-adopters of the internet banking through greater awareness and education process.The commercial banks in Malaysia can expect substantial cost savings from maintaining their large physical distribution systems by promoting retail internet banking services on a bigger scale.

Informations détaillées sur le livre - Service Channel Transformation in Retail Banking


EAN (ISBN-13): 9783844399608
ISBN (ISBN-10): 3844399607
Version reliée
Livre de poche
Date de parution: 2011
Editeur: AV Akademikerverlag GmbH & Co. KG.

Livre dans la base de données depuis 09.01.2009 20:29:23
Livre trouvé récemment le 09.01.2017 13:43:56
ISBN/EAN: 3844399607

ISBN - Autres types d'écriture:
3-8443-9960-7, 978-3-8443-9960-8


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