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Gratuity: A Contextual Understanding of Tipping Norms from the Perspective of Tipped Employees - Richard Seltzer, Holona LeAnne Ochs
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Richard Seltzer, Holona LeAnne Ochs:

Gratuity: A Contextual Understanding of Tipping Norms from the Perspective of Tipped Employees - Livres de poche

ISBN: 0739144235

[SR: 4276401], Paperback, [EAN: 9780739144237], Lexington Books, Lexington Books, Book, [PU: Lexington Books], Lexington Books, Gratuity is based on interviews with 425 people in more than 50 occupational categories. The respondents from across the U.S. reflect the diversity of the population but have one thing in common: they earn tips. A tip is a price set almost entirely by a customer, less connected to demand than to social code. In the U.S., tipping remains one of our most controversial, confusing, and highly variable norms. In their own words, respondents present their perspectives regarding their compensation as well as what they like and dislike about work. Understanding what people think about tipping and how tipped employees experience their work provides an understanding of tipping norms that has never been addressed. The evidence in this study indicates that tips do not appear to increase in accordance with inequality, and tips do not alleviate the discomfort of inequality from the perspective of the tipped employee when they are given to demonstrate status over another. Tips may in some cases serve a redistributive function, but they are not consistent with regard to social status. The evidence in this study also indicates that tips are a weak signal of quality and are not likely to serve as an effective monitoring mechanism. People appear to conform to tipping norms for social and emotional rather than strictly rational reasons. Furthermore, conformity to tipping norms is likewise inconsistent across work contexts. One of the principal mechanisms for fostering conformity lies within the organizational hierarchy, and management plays a critical role. The definitive difference between those who like their job and those who do not is the experience with people, particularly management. Every person who interacts with the public encounters people who are rude or disrespectful. The critical lesson for management is that the emotional costs of these interactions can be mitigated by managers who extend trust and support to employees. The absence of trust in the workplace contributes to a work environment that imposes additional, unnecessary costs on employees and likely affects the experiences of customers., 2571, Workplace Culture, 2558, Business Culture, 3, Business & Money, 1000, Subjects, 283155, Books, 2587, Economic Conditions, 2581, Economics, 3, Business & Money, 1000, Subjects, 283155, Books, 2588, Economic Policy & Development, 2581, Economics, 3, Business & Money, 1000, Subjects, 283155, Books, 2595, Labor & Industrial Relations, 2581, Economics, 3, Business & Money, 1000, Subjects, 283155, Books, 11244, Customs & Traditions, 11232, Social Sciences, 3377866011, Politics & Social Sciences, 1000, Subjects, 283155, Books, 4556, Popular Culture, 11232, Social Sciences, 3377866011, Politics & Social Sciences, 1000, Subjects, 283155, Books, 5571261011, Labor & Industrial Relations, 5571258011, Specific Topics, 5571255011, Politics & Government, 3377866011, Politics & Social Sciences, 1000, Subjects, 283155, Books, 5571263011, Political Economy, 5571258011, Specific Topics, 5571255011, Politics & Government, 3377866011, Politics & Social Sciences, 1000, Subjects, 283155, Books, 5571278011, Economic Policy, 5571275011, Public Affairs & Policy, 5571255011, Politics & Government, 3377866011, Politics & Social Sciences, 1000, Subjects, 283155, Books

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Gratuity - Seltzer, Richard; Ochs, Holona LeAnne
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Seltzer, Richard; Ochs, Holona LeAnne:

Gratuity - nouveau livre

ISBN: 9780739144237

ID: 616224

Who do we tip and why do we tip? What does it mean to work for tips? From food servers to housekeepers, animal tenders, musicians, ushers, repair people, and more, the authors use the perspective of over 450 interviews with tipped employees to explore what might be considered a growing trend: the giving and receiving of tips. Both controversial and emotional, tipping rituals defy rational economic models of behavior. That is what makes tipping such an interesting cultural phenomenon and Seltzer and Ochs's book a worthwhile read. Business Business eBook, Lexington Books

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Gratuity: A Contextual Understanding of Tipping Norms from the Perspective of Tipped Employees - Richard Seltzer, Holona LeAnne Ochs
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Richard Seltzer, Holona LeAnne Ochs:
Gratuity: A Contextual Understanding of Tipping Norms from the Perspective of Tipped Employees - Livres de poche

2010

ISBN: 9780739144237

ID: 899422588

Lexington Books , 2010. . Paperback. New. New, Lexington Books, 2010

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Gratuity: A Contextual Understanding of Tipping Norms from the Perspective of Tipped Employees - Richard Seltzer, Holona LeAnne Ochs
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Richard Seltzer, Holona LeAnne Ochs:
Gratuity: A Contextual Understanding of Tipping Norms from the Perspective of Tipped Employees - Livres de poche

2010, ISBN: 9780739144237

ID: 877803426

Lexington Books , 2010. Paperback. LIKE NEW., Lexington Books, 2010

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Gratuity: A Contextual Understanding of Tipping Norms from the Perspective of Tipped Employees - Richard Seltzer, Holona LeAnne Ochs
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Richard Seltzer, Holona LeAnne Ochs:
Gratuity: A Contextual Understanding of Tipping Norms from the Perspective of Tipped Employees - Livres de poche

2010, ISBN: 0739144235

ID: 11796826491

[EAN: 9780739144237], Neubuch, [PU: Lexington Books]

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Détails sur le livre
Gratuity: A Contextual Understanding of Tipping Norms from the Perspective of Tipped Employees
Auteur:

Seltzer, Richard

Titre:

Gratuity: A Contextual Understanding of Tipping Norms from the Perspective of Tipped Employees

ISBN:

0739144235

Gratuity provides a perspective on nonstandard compensation that demonstrates the process by which tipping norms have an impact on the experiences of workers. Understanding this under-researched perspective reveals a great deal about the role of norms in economic transactions as well as the management practices that shape the work environment and enhance organizational performance.

Informations détaillées sur le livre - Gratuity: A Contextual Understanding of Tipping Norms from the Perspective of Tipped Employees


EAN (ISBN-13): 9780739144237
ISBN (ISBN-10): 0739144235
Livre de poche
Date de parution: 2010
Editeur: Lexington Books
310 Pages
Poids: 0,476 kg
Langue: eng/Englisch

Livre dans la base de données depuis 05.12.2012 13:06:58
Livre trouvé récemment le 18.12.2016 15:04:20
ISBN/EAN: 0739144235

ISBN - Autres types d'écriture:
0-7391-4423-5, 978-0-7391-4423-7

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