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Service Management for Dummies - Judith Hurwitz
Livre non disponible
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Judith Hurwitz:
Service Management for Dummies - Livres de poche

2009, ISBN: 0470440589

[SR: 238447], Paperback, [EAN: 9780470440582], For Dummies, For Dummies, Book, [PU: For Dummies], 2009-05-15, For Dummies, Paperback. Pub Date: 05 May 2009 Pages: 336 Publisher: John Wiley A plain-English guide to MANAGING IT from the CUSTOMER's PERSPECTIVE Practical Guidance on Delivering and MANAGING IT SO that it meets the multiple Needs and Demands of a COMPANY and its Customers and end-users-both inside and outside the organization-is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business Topics include setting a framework. keeping costs down. improving efficiency. and maintaining standards and best practices This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a oader picture that includes ITIL. BPM. SOA. and Six SigmaContents : Introduction. Part I: Introducing Service Management. Chapter 1: Understanding Service Ma..., 268290, Management, 659904, Balanced Scorecard, 268302, Budgeting & Finance, 659902, Business Process Reengineering, 659908, Call Centre Management, 659906, Change Management, 659910, Distribution, 659912, Human Resources, 268305, Information Management, 659926, Knowledge Management, 268098, Management Accounting, 268295, Management Science, 659930, Management Skills, 268306, Office Management, 268296, Operational Research, 268297, Organisational Theory & Behaviour, 268308, Production & Quality Control, 268298, Project Management, 268309, Purchasing & Supply, 268299, Quality Assurance & Total Quality Management, 268321, Sales & Marketing Management, 659964, Six Sigma, 268150, Strategy, 68, Business, Finance & Law, 1025612, Subjects, 266239, Books, 403958, New to Computing, 71, Computing & Internet, 1025612, Subjects, 266239, Books, 269870, Software & Graphics, 404120, Applications, 269871, Business & Home Office, 269912, Desktop Publishing, 269938, Graphics & Multimedia, 269442, Internet Applications, 1035340, Software Design & Development, 71, Computing & Internet, 1025612, Subjects, 266239, Books

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Service Management for Dummies - Judith Hurwitz
Livre non disponible
(*)
Judith Hurwitz:
Service Management for Dummies - Livres de poche

2009, ISBN: 0470440589

[SR: 158886], Paperback, [EAN: 9780470440582], For Dummies, For Dummies, Book, [PU: For Dummies], 2009-05-15, For Dummies, Paperback. Pub Date: 05 May 2009 Pages: 336 Publisher: John Wiley A plain-English guide to MANAGING IT from the CUSTOMER's PERSPECTIVE Practical Guidance on Delivering and MANAGING IT SO that it meets the multiple Needs and Demands of a COMPANY and its Customers and end-users-both inside and outside the organization-is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business Topics include setting a framework. keeping costs down. improving efficiency. and maintaining standards and best practices This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a oader picture that includes ITIL. BPM. SOA. and Six SigmaContents : Introduction. Part I: Introducing Service Management. Chapter 1: Understanding Service Ma..., 268290, Management, 659904, Balanced Scorecard, 268302, Budgeting & Finance, 659902, Business Process Reengineering, 659908, Call Centre Management, 659906, Change Management, 659910, Distribution, 659912, Human Resources, 268305, Information Management, 659926, Knowledge Management, 268098, Management Accounting, 268295, Management Science, 659930, Management Skills, 268306, Office Management, 268296, Operational Research, 268297, Organisational Theory & Behaviour, 268308, Production & Quality Control, 268298, Project Management, 268309, Purchasing & Supply, 268299, Quality Assurance & Total Quality Management, 268321, Sales & Marketing Management, 659964, Six Sigma, 268150, Strategy, 68, Business, Finance & Law, 1025612, Subjects, 266239, Books, 403958, New to Computing, 71, Computing & Internet, 1025612, Subjects, 266239, Books, 269870, Software & Graphics, 404120, Applications, 269871, Business & Home Office, 269912, Desktop Publishing, 269938, Graphics & Multimedia, 269442, Internet Applications, 1035340, Software Design & Development, 71, Computing & Internet, 1025612, Subjects, 266239, Books

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Service Management for Dummies - Judith Hurwitz
Livre non disponible
(*)
Judith Hurwitz:
Service Management for Dummies - Livres de poche

2009, ISBN: 0470440589

[SR: 158886], Paperback, [EAN: 9780470440582], For Dummies, For Dummies, Book, [PU: For Dummies], 2009-05-15, For Dummies, Paperback. Pub Date: 05 May 2009 Pages: 336 Publisher: John Wiley A plain-English guide to MANAGING IT from the CUSTOMER's PERSPECTIVE Practical Guidance on Delivering and MANAGING IT SO that it meets the multiple Needs and Demands of a COMPANY and its Customers and end-users-both inside and outside the organization-is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business Topics include setting a framework. keeping costs down. improving efficiency. and maintaining standards and best practices This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a oader picture that includes ITIL. BPM. SOA. and Six SigmaContents : Introduction. Part I: Introducing Service Management. Chapter 1: Understanding Service Ma..., 268290, Management, 659904, Balanced Scorecard, 268302, Budgeting & Finance, 659902, Business Process Reengineering, 659908, Call Centre Management, 659906, Change Management, 659910, Distribution, 659912, Human Resources, 268305, Information Management, 659926, Knowledge Management, 268098, Management Accounting, 268295, Management Science, 659930, Management Skills, 268306, Office Management, 268296, Operational Research, 268297, Organisational Theory & Behaviour, 268308, Production & Quality Control, 268298, Project Management, 268309, Purchasing & Supply, 268299, Quality Assurance & Total Quality Management, 268321, Sales & Marketing Management, 659964, Six Sigma, 268150, Strategy, 68, Business, Finance & Law, 1025612, Subjects, 266239, Books, 403958, New to Computing, 71, Computing & Internet, 1025612, Subjects, 266239, Books, 269870, Software & Graphics, 404120, Applications, 269871, Business & Home Office, 269912, Desktop Publishing, 269938, Graphics & Multimedia, 269442, Internet Applications, 1035340, Software Design & Development, 71, Computing & Internet, 1025612, Subjects, 266239, Books

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Service Management for Dummies - Judith Hurwitz
Livre non disponible
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Judith Hurwitz:
Service Management for Dummies - Livres de poche

2009, ISBN: 0470440589

[SR: 210772], Paperback, [EAN: 9780470440582], For Dummies, For Dummies, Book, [PU: For Dummies], 2009-05-15, For Dummies, Paperback. Pub Date: 05 May 2009 Pages: 336 Publisher: John Wiley A plain-English guide to MANAGING IT from the CUSTOMER's PERSPECTIVE Practical Guidance on Delivering and MANAGING IT SO that it meets the multiple Needs and Demands of a COMPANY and its Customers and end-users-both inside and outside the organization-is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business Topics include setting a framework. keeping costs down. improving efficiency. and maintaining standards and best practices This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a oader picture that includes ITIL. BPM. SOA. and Six SigmaContents : Introduction. Part I: Introducing Service Management. Chapter 1: Understanding Service Ma..., 268290, Management, 659904, Balanced Scorecard, 268302, Budgeting & Finance, 659902, Business Process Reengineering, 659908, Call Centre Management, 659906, Change Management, 659910, Distribution, 659912, Human Resources, 268305, Information Management, 659926, Knowledge Management, 268098, Management Accounting, 268295, Management Science, 659930, Management Skills, 268306, Office Management, 268296, Operational Research, 268297, Organisational Theory & Behaviour, 268308, Production & Quality Control, 268298, Project Management, 268309, Purchasing & Supply, 268299, Quality Assurance & Total Quality Management, 268321, Sales & Marketing Management, 659964, Six Sigma, 268150, Strategy, 68, Business, Finance & Law, 1025612, Subjects, 266239, Books, 403958, New to Computing, 71, Computing & Internet, 1025612, Subjects, 266239, Books, 269870, Software & Graphics, 404120, Applications, 269871, Business & Home Office, 269912, Desktop Publishing, 269938, Graphics & Multimedia, 269442, Internet Applications, 1035340, Software Design & Development, 71, Computing & Internet, 1025612, Subjects, 266239, Books

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Service Management for Dummies - Judith Hurwitz
Livre non disponible
(*)
Judith Hurwitz:
Service Management for Dummies - Livres de poche

2009, ISBN: 0470440589

[SR: 210772], Paperback, [EAN: 9780470440582], For Dummies, For Dummies, Book, [PU: For Dummies], 2009-05-15, For Dummies, Paperback. Pub Date: 05 May 2009 Pages: 336 Publisher: John Wiley A plain-English guide to MANAGING IT from the CUSTOMER's PERSPECTIVE Practical Guidance on Delivering and MANAGING IT SO that it meets the multiple Needs and Demands of a COMPANY and its Customers and end-users-both inside and outside the organization-is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business Topics include setting a framework. keeping costs down. improving efficiency. and maintaining standards and best practices This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a oader picture that includes ITIL. BPM. SOA. and Six SigmaContents : Introduction. Part I: Introducing Service Management. Chapter 1: Understanding Service Ma..., 268290, Management, 659904, Balanced Scorecard, 268302, Budgeting & Finance, 659902, Business Process Reengineering, 659908, Call Centre Management, 659906, Change Management, 659910, Distribution, 659912, Human Resources, 268305, Information Management, 659926, Knowledge Management, 268098, Management Accounting, 268295, Management Science, 659930, Management Skills, 268306, Office Management, 268296, Operational Research, 268297, Organisational Theory & Behaviour, 268308, Production & Quality Control, 268298, Project Management, 268309, Purchasing & Supply, 268299, Quality Assurance & Total Quality Management, 268321, Sales & Marketing Management, 659964, Six Sigma, 268150, Strategy, 68, Business, Finance & Law, 1025612, Subjects, 266239, Books, 403958, New to Computing, 71, Computing & Internet, 1025612, Subjects, 266239, Books, 269870, Software & Graphics, 404120, Applications, 269871, Business & Home Office, 269912, Desktop Publishing, 269938, Graphics & Multimedia, 269442, Internet Applications, 1035340, Software Design & Development, 71, Computing & Internet, 1025612, Subjects, 266239, Books

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Détails sur le livre
Service Management for Dummies
Auteur:

Hurwitz, Judith; Bloor, Robin; Kaufman, Marcia

Titre:

Service Management for Dummies

ISBN:

Manage your business from a services perspective What if technology was designed to serve the business - every time? That's service management! Done properly, it can make everybody happy - the customer, the service provider, and the business owner. Understand the value of managing your physical environments and IT systems with an integrated approach. Learn how real companies improve business performance by streamlining business processes and applying service management standards and best practices. * Define service - identify what the customer wants, how the business can provide it, and which technological tools will make it happen * Who's king? - whether you're the IT manager or the business owner, see how to think like the customer * Standards are key - understand the standards and best practices that can improve quality and reduce costs * Strategically speaking - develop and implement a service management strategy * What's it worth? - assess the costs and return associated with service management * Get down to business - discover how to manage data centers, support services, desktops and devices, IT security, and other business services * See it at work - explore case studies of service management in the manufacturing, retail, health care, hospitality, and other business sectors Open the book and find: * How the digital world has altered service * Service management assets and tools * Resources for best practices and standards information * Advice for defining, creating, and maintaining a service management plan * The six layers of service management * How to optimize a data center * Ideas for managing your business assets as services * The role of virtualization and cloud computing

Informations détaillées sur le livre - Service Management for Dummies


EAN (ISBN-13): 9780470440582
ISBN (ISBN-10): 0470440589
Livre de poche
Date de parution: 2009
Editeur: HUNGRY MINDS
314 Pages
Poids: 0,512 kg
Langue: eng/Englisch

Livre dans la base de données depuis 08.09.2009 21:43:08
Livre trouvé récemment le 21.04.2017 17:02:23
ISBN/EAN: 0470440589

ISBN - Autres types d'écriture:
0-470-44058-9, 978-0-470-44058-2


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