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prix le plus bas: € 3,84, prix le plus élevé: € 12,12, prix moyen: € 7,80

Understanding Customer Needs (Digital Short Cut) : Software QFD and the Voice of the Customer - Bijay K. Jayaswal

(*)

Bijay K. Jayaswal:
Understanding Customer Needs (Digital Short Cut) : Software QFD and the Voice of the Customer - nouveau livre

ISBN: 9780132713108

This is the eBook version of the printed book.Leading companies around the world, including Toyota and General Electric, have practiced Quality Function Deployment (QFD) for decades. Deve… Plus…

This is the eBook version of the printed book.Leading companies around the world, including Toyota and General Electric, have practiced Quality Function Deployment (QFD) for decades. Developed in Japan by Dr. Yoji Akao and Dr. Shigeru Mizuno, QFD has two aims: to ensure that true customer needs are properly deployed throughout all phases of the development process, and to improve the development process itself. The application of QFD to software (Software QFD) began in Japan in 1982, in North America in 1988, and in Europe in 1990. Today many leading software organizations around the world use Software QFD and it is an essential part of organization-wide quality approaches such as Total Quality Management (TQM) and Design for Six Sigma (DFSS). As a quality system, QFD employs, but is not limited to, the Seven Management and Planning (7 MP) Tools, introduced in Chapter 7 of the book Design for Trustworthy Software. It has deployments, or subsystems, to address customer concerns such as quality, technology, cost/schedule, and reliability/risk, among others. Although QFD is known for the "House of Quality" matrix, organizations that simply use this matrix alone neither meet the aims of QFD nor are considered to be "doing QFD" by leading QFD experts. Further, because of unfortunate historical errors in understanding, many published QFD examples are incorrect and are not suitable as models for software development. Such mistakes are corrected in the overview of Blitz QFD presented in this short cut.This short cut is a reproduction of Chapter 11 of the book Design for Trustworthy Software and introduces Software QFD as a part of trustworthy software development process. It can be used either as an important methodology in software design process or as a standalone presentation on QFD for software development process.This short cut should be of interest to software and quality professionals. In particular, it would be of value to the CMMI, Six Sigma, and DFSS communities worldwide, especially those who have acquired or plan to acquire Green Belt, Black Belt, Master Black Belt, or similar competencies in various quality management disciplines. It should also be useful resource for students and academics of various programs at senior undergraduate and graduate levels, and for those preparing for ASQ's Certified Software Quality Engineer (CSQE) examination.What This Short Cut Covers 3QFD: Origin and Introduction 4Problems with Traditional QFD Applied to Software 20Modern QFD for Software 25The Blitz QFD Process 28Implementing Software QFD 45Conclusion 50Key Points 52Additional Resources 54Internet Exercises 54Review Questions 56Discussion Questions 57Endnotes 58What's in the Book Design for Trustworthy Software 64About the Authors 69The Design for Trustworthy Software Digital Short Cut Compilation 70; EPUB; Computing > Computer programming / software development, Pearson Education<

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No. 9780132713108. Frais d'envoiInstock, Despatched same working day before 3pm, zzgl. Versandkosten., Livraison non-comprise
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Understanding Customer Needs (Digital Short Cut): Software QFD and the Voice of the Customer - Jayaswal, Bijay K. Peter C. Patton, Richard E. Zultner

(*)

Jayaswal, Bijay K. Peter C. Patton, Richard E. Zultner:
Understanding Customer Needs (Digital Short Cut): Software QFD and the Voice of the Customer - Première édition

2003, ISBN: 9780132713108

Pearson, Kindle Edition, Auflage: 1, 114 Seiten, Publiziert: 2003-03-01T00:00:00.000Z, Produktgruppe: Digital Ebook Purchas, Business Technology, Computers & Technology, Subjects, Books, … Plus…

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Understanding Customer Needs (Digital Short Cut) - Bijay Jayaswal/ Peter Patton/ Zultner Richard E.

(*)

Bijay Jayaswal/ Peter Patton/ Zultner Richard E.:
Understanding Customer Needs (Digital Short Cut) - nouveau livre

ISBN: 9780132713108

*Understanding Customer Needs (Digital Short Cut)* - Software QFD and the Voice of the Customer / epub eBook für 5.49 € / Aus dem Bereich: eBooks, Sachthemen & Ratgeber, Computer & Intern… Plus…

Hugendubel.de

Frais d'envoiIn stock (Download), , Schneller Versand nach Hause oder Express-Lieferung in Ihre Buchhandlung., DE. (EUR 0.00)
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Understanding Customer Needs (Digital Short Cut) - 1st Edition (eBook)

(*)

Understanding Customer Needs (Digital Short Cut) - 1st Edition (eBook) - nouveau livre

ISBN: 9780132713108

1st Edition, by Bijay K. Jayaswal; Peter C. Patton; Richard E. Zultner, PRINT ISBN: 9780132713108 E-TEXT ISBN: 9780132713108 Additional ISBNs: 9780132351348 Pearson Technology Group eBook… Plus…

VitalSource.com

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Understanding Customer Needs (Digital Short Cut) - Bijay Jayaswal/ Peter Patton/ Zultner Richard E.

(*)

Bijay Jayaswal/ Peter Patton/ Zultner Richard E.:
Understanding Customer Needs (Digital Short Cut) - nouveau livre

ISBN: 9780132713108

Understanding Customer Needs (Digital Short Cut) - Software QFD and the Voice of the Customer: ab 5.49 € eBooks > Sachthemen & Ratgeber > Computer & Internet Pearson ITP eBook als epub, P… Plus…

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1

Understanding Customer Needs (Digital Short Cut) : Software QFD and the Voice of the Customer - Bijay K. Jayaswal

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Bijay K. Jayaswal:

Understanding Customer Needs (Digital Short Cut) : Software QFD and the Voice of the Customer - nouveau livre

ISBN: 9780132713108

This is the eBook version of the printed book.Leading companies around the world, including Toyota and General Electric, have practiced Quality Function Deployment (QFD) for decades. Deve… Plus…

This is the eBook version of the printed book.Leading companies around the world, including Toyota and General Electric, have practiced Quality Function Deployment (QFD) for decades. Developed in Japan by Dr. Yoji Akao and Dr. Shigeru Mizuno, QFD has two aims: to ensure that true customer needs are properly deployed throughout all phases of the development process, and to improve the development process itself. The application of QFD to software (Software QFD) began in Japan in 1982, in North America in 1988, and in Europe in 1990. Today many leading software organizations around the world use Software QFD and it is an essential part of organization-wide quality approaches such as Total Quality Management (TQM) and Design for Six Sigma (DFSS). As a quality system, QFD employs, but is not limited to, the Seven Management and Planning (7 MP) Tools, introduced in Chapter 7 of the book Design for Trustworthy Software. It has deployments, or subsystems, to address customer concerns such as quality, technology, cost/schedule, and reliability/risk, among others. Although QFD is known for the "House of Quality" matrix, organizations that simply use this matrix alone neither meet the aims of QFD nor are considered to be "doing QFD" by leading QFD experts. Further, because of unfortunate historical errors in understanding, many published QFD examples are incorrect and are not suitable as models for software development. Such mistakes are corrected in the overview of Blitz QFD presented in this short cut.This short cut is a reproduction of Chapter 11 of the book Design for Trustworthy Software and introduces Software QFD as a part of trustworthy software development process. It can be used either as an important methodology in software design process or as a standalone presentation on QFD for software development process.This short cut should be of interest to software and quality professionals. In particular, it would be of value to the CMMI, Six Sigma, and DFSS communities worldwide, especially those who have acquired or plan to acquire Green Belt, Black Belt, Master Black Belt, or similar competencies in various quality management disciplines. It should also be useful resource for students and academics of various programs at senior undergraduate and graduate levels, and for those preparing for ASQ's Certified Software Quality Engineer (CSQE) examination.What This Short Cut Covers 3QFD: Origin and Introduction 4Problems with Traditional QFD Applied to Software 20Modern QFD for Software 25The Blitz QFD Process 28Implementing Software QFD 45Conclusion 50Key Points 52Additional Resources 54Internet Exercises 54Review Questions 56Discussion Questions 57Endnotes 58What's in the Book Design for Trustworthy Software 64About the Authors 69The Design for Trustworthy Software Digital Short Cut Compilation 70; EPUB; Computing > Computer programming / software development, Pearson Education<

No. 9780132713108. Frais d'envoiInstock, Despatched same working day before 3pm, zzgl. Versandkosten., Livraison non-comprise

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Understanding Customer Needs (Digital Short Cut): Software QFD and the Voice of the Customer - Jayaswal, Bijay K. Peter C. Patton, Richard E. Zultner

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Jayaswal, Bijay K. Peter C. Patton, Richard E. Zultner:

Understanding Customer Needs (Digital Short Cut): Software QFD and the Voice of the Customer - Première édition

2003, ISBN: 9780132713108

Pearson, Kindle Edition, Auflage: 1, 114 Seiten, Publiziert: 2003-03-01T00:00:00.000Z, Produktgruppe: Digital Ebook Purchas, Business Technology, Computers & Technology, Subjects, Books, … Plus…

Frais d'envoiAvailable for download now., Livraison non-comprise Amazon.com Services LLC

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Understanding Customer Needs (Digital Short Cut) - Bijay Jayaswal/ Peter Patton/ Zultner Richard E.

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Lien sponsorisé

Bijay Jayaswal/ Peter Patton/ Zultner Richard E.:
Understanding Customer Needs (Digital Short Cut) - nouveau livre

ISBN: 9780132713108

*Understanding Customer Needs (Digital Short Cut)* - Software QFD and the Voice of the Customer / epub eBook für 5.49 € / Aus dem Bereich: eBooks, Sachthemen & Ratgeber, Computer & Intern… Plus…

Frais d'envoiIn stock (Download), , Schneller Versand nach Hause oder Express-Lieferung in Ihre Buchhandlung., DE. (EUR 0.00)

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Understanding Customer Needs (Digital Short Cut) - 1st Edition (eBook)

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Understanding Customer Needs (Digital Short Cut) - 1st Edition (eBook) - nouveau livre

ISBN: 9780132713108

1st Edition, by Bijay K. Jayaswal; Peter C. Patton; Richard E. Zultner, PRINT ISBN: 9780132713108 E-TEXT ISBN: 9780132713108 Additional ISBNs: 9780132351348 Pearson Technology Group eBook… Plus…

new in stock United States. Frais d'envoiplus shipping costs., Livraison non-comprise

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Understanding Customer Needs (Digital Short Cut) - Bijay Jayaswal/ Peter Patton/ Zultner Richard E.

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Bijay Jayaswal/ Peter Patton/ Zultner Richard E.:
Understanding Customer Needs (Digital Short Cut) - nouveau livre

ISBN: 9780132713108

Understanding Customer Needs (Digital Short Cut) - Software QFD and the Voice of the Customer: ab 5.49 € eBooks > Sachthemen & Ratgeber > Computer & Internet Pearson ITP eBook als epub, P… Plus…

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Détails sur le livre

Understanding Customer Needs (Digital Short Cut): Software QFD and the Voice of the Customer

Auteur:	Jayaswal, Bijay K. Peter C. Patton, Richard E. Zultner
Titre:	Understanding Customer Needs (Digital Short Cut): Software QFD and the Voice of the Customer
ISBN:	9780132713108

Informations détaillées sur le livre - Understanding Customer Needs (Digital Short Cut): Software QFD and the Voice of the Customer

EAN (ISBN-13): 9780132713108
Date de parution: 2007
Editeur: Pearson

Livre dans la base de données depuis 2008-09-18T23:00:12+02:00 (Paris)
Page de détail modifiée en dernier sur 2024-02-10T05:44:06+01:00 (Paris)
ISBN/EAN: 9780132713108

ISBN - Autres types d'écriture:
978-0-13-271310-8
Autres types d'écriture et termes associés:
Auteur du livre: richard peter, bija, pearson education limited
Titre du livre: understanding digital, cut, voice

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9780132351348 Understanding Customer Needs (Digital Short Cut) (Bijay K. Jayaswal)

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