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Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives - Emily Yellin
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Emily Yellin:

Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives - livre d'occasion

ISBN: 1416546898

ID: 5197427

Bring up the subject of customer service phone calls and the blood pressure of everyone within earshot rises exponentially. Otherwise calm, rational, and intelligent people go into extended rants about an industry that seems to grow more inhuman and unhelpful with every phone call we make. And Americans make more than 43 billion customer service calls each year. Whether it's the interminable hold times, the outsourced agents who can't speak English, or the multitude of buttons to press and automated voices to listen to before reaching someone with a measurable pulse -- who hasn't felt exasperated at the abuse, neglect, and wasted time we experience when all we want is help, and maybe a little human kindness? Your Call Is (Not That) Important to Us is journalist Emily Yellin's engaging, funny, and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Yellin reveals the real human beings and often surreal corporate policies lurking behind its aggravating fa?ade. After reading this first-ever investigation of the customer service world, you'll never view your call-center encounters in quite the same way. Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She spends time at outsourced call centers fo business and investing,industries and professions,politics and social sciences,social sciences Business & Investing, Free Press

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Your Call is (Not That) Important to Us, Why Customer Service is Broken - Yellin, Emily
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Yellin, Emily:

Your Call is (Not That) Important to Us, Why Customer Service is Broken - edition reliée, livre de poche

2009, ISBN: 9781416546894

März 2009, [ED: Gebunden], [PU: Simon + Schuster Inc.], Neuware, sofort lieferbar. Rechnung mit MwSt. Yellin offers a lively narrative exploration of the very human stories behind the often inhuman face of call-center customer service--and why customer service doesn't have to be this bad., [SC: 2.50]

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Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives - Emily Yellin
Livre non disponible
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Emily Yellin:
Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives - nouveau livre

ISBN: 9781416546894

ID: 9781416546894

Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives Author :Emily Yellin 9781416546894 1416546898, [PU: Simon & Schuster]

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Your Call is (Not That) Important to Us - Yellin Emily
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Yellin Emily:
Your Call is (Not That) Important to Us - edition reliée, livre de poche

ISBN: 9781416546894

[ED: Gebunden], [PU: Simon& Schuster Inc.], - Yellin offers a lively narrative exploration of the very human stories behind the often inhuman face of call-center customer service--and why customer service doesn't have to be this bad., [SC: 0.00]

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Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives - Emily Yellin
Livre non disponible
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Emily Yellin:
Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives - nouveau livre

ISBN: 9781416546894

ID: 762552261

NA Customer, World, Simon &amp amp amp amp amp amp amp amp amp amp amp amp Schuster

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Détails sur le livre
Your Call is (Not That) Important to Us
Auteur:

Yellin, Emily

Titre:

Your Call is (Not That) Important to Us

ISBN:

1416546898

Yellin offers a lively narrative exploration of the very human stories behind the often inhuman face of call-center customer service--and why customer service doesn't have to be this bad.

Informations détaillées sur le livre - Your Call is (Not That) Important to Us


EAN (ISBN-13): 9781416546894
ISBN (ISBN-10): 1416546898
Version reliée
Date de parution: 2009
Editeur: Simon + Schuster Inc.
291 Pages
Poids: 0,473 kg
Langue: eng/Englisch

Livre dans la base de données depuis 04.01.2007 02:08:59
Livre trouvé récemment le 01.10.2016 19:35:23
ISBN/EAN: 1416546898

ISBN - Autres types d'écriture:
1-4165-4689-8, 978-1-4165-4689-4

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