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Manage IT! Organizing IT Demand and IT Supply - edition reliée, livre de poche

2005, ISBN: 1402036396

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Manage IT! : Organizing IT Demand and IT Supply - edition reliée, livre de poche

2005, ISBN: 1402036396

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Manage IT!: Organizing IT Demand and IT Supply - edition reliée, livre de poche

2005, ISBN: 1402036396

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Détails sur le livre
Manage IT!

The book consists of five parts. In the first part, IT management tasks and the objects involved are discussed. The execution of these tasks has to meet functional and performance demands which are more easily met when an organization has a transparent IT architecture.The second part outlines traditional IT management. The starting point is a process-oriented functioning of the IT organization. This goes for both the IT demand organization as well as the IT supply organization. In this part, methods like BISML, ASL, ITIL, MOF, MSF, TMN and eTOM are discussed.The third part deals with controlling IT. Control is different when striving for efficiency and complying with accountants' requirements, compared to control when IT is a means to comply with customers' and/or chain partners' wishes. In the latter case, innovation of IT processes is an issue.Part four tackles, amongst other things, financial, personnel, purchasing, legal and security aspects in IT. Besides this, attention is paid to entering service agreements and achieving standardization. The book ends with a look to the future. The effects of striving for "utility computing" and better control of IT by means of "IT portfolio management" are explained.The book is supported by the website www.ict-management.com where every chapter can be found in the form of a presentation. Lecturers using the book have access to suggestions with solutions for all of the 17 smaller and 8 larger cases included in the book.

Informations détaillées sur le livre - Manage IT!


EAN (ISBN-13): 9781402036392
ISBN (ISBN-10): 1402036396
Version reliée
Livre de poche
Date de parution: 2007
Editeur: Springer Netherlands
644 Pages
Poids: 1,110 kg
Langue: eng/Englisch

Livre dans la base de données depuis 2007-05-20T18:50:33+02:00 (Paris)
Page de détail modifiée en dernier sur 2023-05-03T07:21:27+02:00 (Paris)
ISBN/EAN: 1402036396

ISBN - Autres types d'écriture:
1-4020-3639-6, 978-1-4020-3639-2
Autres types d'écriture et termes associés:
Auteur du livre: theo other
Titre du livre: supply and demand, organizing


Données de l'éditeur

Auteur: Theo Thiadens
Titre: Manage IT! - Organizing IT Demand and IT Supply
Editeur: Springer; Springer Netherland
618 Pages
Date de parution: 2005-09-09
Dordrecht; NL
Poids: 2,370 kg
Langue: Anglais
109,99 € (DE)

BB; Computer Communication Networks; Hardcover, Softcover / Informatik, EDV/Datenkommunikation, Netzwerke; Netzwerk-Hardware; Verstehen; Business-Intelligence; Controlling; IT architecture; IT management; Information Technology Infrastructure Library (ITIL); Innovation; Management; Performance; Utility Computing; WWW; architecture; berck; organization; security; Business Strategy/Leadership; Computer Science, general; Computer Systems Organization and Communication Networks; Computer System Implementation; Management of Computing and Information Systems; Computer Communication Networks; Business Strategy and Leadership; Computer Science; Computer Engineering and Networks; Computer System Implementation; IT Operations; Strategisches Management; Informatik; Computerhardware; Systemanalyse und -design; Wirtschaftsmathematik und -informatik, IT-Management; BC; EA

Preface. Introduction.- Part 1: IT Management: The Basis.- Part 2: Traditional IT Management: Organizing Demand and Supply.- Part 3: Controlling IT Facilities.- Part 4: Aspects of IT Management.- Part 5: IT Management Tomorrow.- Appendix A: Short Case Studies about the Contents of a Chapter. Appendix B: Extended Case Studies for Group Assignments. Appendix C: Concepts and Abbreviations. Appendix D: Literature. Appendix E: Explanation ITIL Service Delivery and Service Support Processes. Appendix F: Levels at Which the IT Supply and Demand Organization can Operate (Giesberts (2000)). Appendix G: Relevant Websites.- Index.

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