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Taming the Search-and-Switch Customer: Earning Customer Loyalty in a Compulsion-to-Compare World
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Taming the Search-and-Switch Customer: Earning Customer Loyalty in a Compulsion-to-Compare World - livre d'occasion

ISBN: 9780470345047

ID: 262c46d86d2b4e0b5cff353bd1bf7404

Praise for Taming the Search-and-Switch CustomerWhat an excellent wake-up call! Your company's most valuable asset-your loyal customers-have more tools than ever to compare you to competitors and switch. Griffin does an excellent job identifying the risks to customer loyalty in an environment of immediate and abundant information, and defines a path to earn loyalty through delivery of enhanced value in the eyes of your customers. A truly important premise to building and maintaining a successful business.?- Praise for Taming the Search-and-Switch CustomerWhat an excellent wake-up call! Your company's most valuable asset-your loyal customers-have more tools than ever to compare you to competitors and switch. Griffin does an excellent job identifying the risks to customer loyalty in an environment of immediate and abundant information, and defines a path to earn loyalty through delivery of enhanced value in the eyes of your customers. A truly important premise to building and maintaining a successful business.?-Gerald Evans, president, Hanes Brands Supply Chain and Asia Business DevelopmentIn this dynamic treatise on customer retention, Jill Griffin, The Loyalty Maker, provides updated solutions to meet today's challenge of changing consumer shopping habits. A must-read for all retailers and wholesalers.-Britt Jenkins, chairman of the board, Tandy Brand Accessories, Inc.Mandatory reading for anyone who manages customer loyalty. A truly thought-provoking read!-Timothy Keiningham, global chief strategy officer, executive vice president, IPSOS LoyaltyEvery company is in the service business now, whether they realize it or not. Jill's book is a great start on how to make your service experiences better than they are today.-Robert Stephen, founder, The Geek SquadIn today's Googlized marketplace, Taming the Search-and-Switch Customer is a must-read.-Ken DeAngelis, general partner, Austin VenturesGriffin is pure loyalty genius!-Kelly Cook, vice president, Customer Engagement/CRM, Waste Management, [PU: Wiley]

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Taming the Search-and-Switch Customer - Jill Griffin
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Jill Griffin:

Taming the Search-and-Switch Customer - nouveau livre

ISBN: 9780470345047

[ED: Buch], [PU: Wiley John + Sons], Neuware - Praise for Taming the Search-and-Switch Customer 'What an excellent wake-up call! Your company's most valuable asset-your loyal customers-have more tools than ever to compare you to competitors and switch. Griffin does an excellent job identifying the risks to customer loyalty in an environment of immediate and abundant information, and defines a path to earn loyalty through delivery of enhanced value in the eyes of your customers. A truly important premise to building and maintaining a successful business.' -Gerald Evans, president, Hanes Brands Supply Chain and Asia Business Development 'In this dynamic treatise on customer retention, Jill Griffin, The Loyalty Maker, provides updated solutions to meet today's challenge of changing consumer shopping habits. A must-read for all retailers and wholesalers.' -Britt Jenkins, chairman of the board, Tandy Brand Accessories, Inc. 'Mandatory reading for anyone who manages customer loyalty. A truly thought-provoking read!' -Timothy Keiningham, global chief strategy officer, executive vice president, IPSOS Loyalty 'Every company is in the service business now, whether they realize it or not. Jill's book is a great start on how to make your service experiences better than they are today.' -Robert Stephen, founder, The Geek Squad 'In today's Googlized marketplace, Taming the Search-and-Switch Customer is a must-read.' -Ken DeAngelis, general partner, Austin Ventures 'Griffin is pure loyalty genius!' -Kelly Cook, vice president, Customer Engagement/CRM, Waste Management -, [SC: 0.00], Neuware, gewerbliches Angebot, 237x162x27 mm, [GW: 491g]

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Taming the Search-and-Switch Customer - Jill Griffin
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Jill Griffin:
Taming the Search-and-Switch Customer - nouveau livre

ISBN: 9780470345047

[ED: Buch], [PU: Wiley John + Sons], Neuware - Praise for Taming the Search-and-Switch Customer 'What an excellent wake-up call! Your company's most valuable asset-your loyal customers-have more tools than ever to compare you to competitors and switch. Griffin does an excellent job identifying the risks to customer loyalty in an environment of immediate and abundant information, and defines a path to earn loyalty through delivery of enhanced value in the eyes of your customers. A truly important premise to building and maintaining a successful business.' -Gerald Evans, president, Hanes Brands Supply Chain and Asia Business Development 'In this dynamic treatise on customer retention, Jill Griffin, The Loyalty Maker, provides updated solutions to meet today's challenge of changing consumer shopping habits. A must-read for all retailers and wholesalers.' -Britt Jenkins, chairman of the board, Tandy Brand Accessories, Inc. 'Mandatory reading for anyone who manages customer loyalty. A truly thought-provoking read!' -Timothy Keiningham, global chief strategy officer, executive vice president, IPSOS Loyalty 'Every company is in the service business now, whether they realize it or not. Jill's book is a great start on how to make your service experiences better than they are today.' -Robert Stephen, founder, The Geek Squad 'In today's Googlized marketplace, Taming the Search-and-Switch Customer is a must-read.' -Ken DeAngelis, general partner, Austin Ventures 'Griffin is pure loyalty genius!' -Kelly Cook, vice president, Customer Engagement/CRM, Waste Management, [SC: 0.00], Neuware, gewerbliches Angebot, 237x162x27 mm, [GW: 491g]

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Taming the Search-and-Switch Customer - Griffin, Jill
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Griffin, Jill:
Taming the Search-and-Switch Customer - nouveau livre

ISBN: 9780470345047

ID: 469468

Praise for Taming the Search-and-Switch Customer "What an excellent wake-up call! Your company's most valuableasset—your loyal customers—have more tools than ever tocompare you to competitors and switch. Griffin does an excellentjob identifying the risks to customer loyalty in an environment ofimmediate and abundant information, and defines a path to earnloyalty through delivery of enhanced value in the eyes of yourcustomers. A truly important premise to building and maintaining asuccessful business."? —Gerald Evans, president, Hanes Brands Supply Chain and AsiaBusiness Development "In this dynamic treatise on customer retention, Jill Griffin,The Loyalty Maker, provides updated solutions to meet today'schallenge of changing consumer shopping habits. A must-read for allretailers and wholesalers." —Britt Jenkins, chairman of the board, Tandy BrandAccessories, Inc. "Mandatory reading for anyone who manages customer loyalty. Atruly thought-provoking read!" —Timothy Keiningham, global chief strategy officer, executivevice president, IPSOS Loyalty "Every company is in the service business now, whether theyrealize it or not. Jill's book is a great start on how to make yourservice experiences better than they are today." —Robert Stephen, founder, The Geek Squad "In today's Googlized marketplace, Taming the Search-and-SwitchCustomer is a must-read." —Ken DeAngelis, general partner, Austin Ventures "Griffin is pure loyalty genius!" —Kelly Cook, vice president, Customer Engagement/CRM, WasteManagement Business Business eBook, Wiley

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Taming the Search-and-Switch Customer Earning Customer Loyalty in a Compulsion-to-Compare World - Griffin, Jill
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Griffin, Jill:
Taming the Search-and-Switch Customer Earning Customer Loyalty in a Compulsion-to-Compare World - edition reliée, livre de poche

2009, ISBN: 0470345047

ID: A6309438

Gebundene Ausgabe Customer Relationship Management - CRM , Kundenmanagement / Customer Relationship Management, CRM ( Customer Relationship Management ), mit Schutzumschlag neu, [PU:Wiley John + Sons]

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Détails sur le livre
Taming the Search-and-Switch Customer
Auteur:

Griffin, Jill

Titre:

Taming the Search-and-Switch Customer

ISBN:

0470345047

Praise for Taming the Search-and-Switch Customer "What an excellent wake-up call! Your company's most valuable asset-your loyal customers-have more tools than ever to compare you to competitors and switch. Griffin does an excellent job identifying the risks to customer loyalty in an environment of immediate and abundant information, and defines a path to earn loyalty through delivery of enhanced value in the eyes of your customers. A truly important premise to building and maintaining a successful business."? -Gerald Evans, president, Hanes Brands Supply Chain and Asia Business Development "In this dynamic treatise on customer retention, Jill Griffin, The Loyalty Maker, provides updated solutions to meet today's challenge of changing consumer shopping habits. A must-read for all retailers and wholesalers." -Britt Jenkins, chairman of the board, Tandy Brand Accessories, Inc. "Mandatory reading for anyone who manages customer loyalty. A truly thought-provoking read!" -Timothy Keiningham, global chief strategy officer, executive vice president, IPSOS Loyalty "Every company is in the service business now, whether they realize it or not. Jill's book is a great start on how to make your service experiences better than they are today." -Robert Stephen, founder, The Geek Squad "In today's Googlized marketplace, Taming the Search-and-Switch Customer is a must-read." -Ken DeAngelis, general partner, Austin Ventures "Griffin is pure loyalty genius!" -Kelly Cook, vice president, Customer Engagement/CRM, Waste Management

Informations détaillées sur le livre - Taming the Search-and-Switch Customer


EAN (ISBN-13): 9780470345047
ISBN (ISBN-10): 0470345047
Version reliée
Date de parution: 2009
Editeur: Wiley John + Sons
274 Pages
Poids: 0,491 kg
Langue: eng/Englisch

Livre dans la base de données depuis 12.08.2007 19:14:51
Livre trouvé récemment le 24.10.2016 14:28:58
ISBN/EAN: 0470345047

ISBN - Autres types d'écriture:
0-470-34504-7, 978-0-470-34504-7

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